FAQs

No.

Due to the nature of digital and virtual products:

• Theme purchases are non-refundable.

• Hosting packages are non-refundable.

• Domains are non-refundable once registered.

We accept:

• Bank Transfer

• Easypaisa / Jazz Cash

• Online payments via 2Checkout

While we strive for stable service, hosting is provided through third-party infrastructure, and uninterrupted uptime is not guaranteed.

We provide maximum available storage and unlimited bandwidth under fair usage policies.

No. The price remains the same whether you use the complimentary domain or not.

Depending on your selected plan, packages include:

• 1 Domain Name (complimentary)

• Shared Hosting

• Pre-installed WordPress

• Preneurs Theme (Free, Premium, or Customized)

• Email accounts

• Helpdesk support

Yes. Our themes are:

• Lightweight

• Speed-optimized

• SEO-ready

• Security-enhanced

However, we do not guarantee search engine rankings, as SEO depends on many external factors such as content quality, competition, and industry trends.

Yes. Installation support is provided through our helpdesk system. User manuals are also available.

Yes.

• Minor updates (e.g., version 1.1, 1.2, 1.3) are provided free.

• Major upgrades (e.g., version 1.0 to 2.0) require a new purchase.

Older major versions may not be supported.

Each theme is licensed for:

• One specific domain

• Lifetime use on that domain

The license is non-transferable.

No. Reselling, redistribution, or sharing of Preneurs themes is strictly prohibited.

Yes. All themes are developed in-house by the Preneurs team.

Our services are ideal for:

• Small businesses

• Startups

• Freelancers

• Developers

• Entrepreneurs

• International clients

No. We do not offer standalone hosting or domain registration. Hosting and domain services are available only as part of our complete WordPress website packages.

However, WordPress themes can be purchased separately.

Preneurs is a Pakistan-based sole proprietorship offering professionally developed WordPress themes along with Wordpress Ready Website packages that include hosting and a complimentary domain.

Your service may be suspended or terminated if renewal is not completed on time.

Yes. Account creation is required for all purchases.

Account deletion is not permitted due to transaction record retention. However, you may request account deactivation through the helpdesk.

Support is provided through a ticket-based system.

• Registered users only

• Email notifications are sent

• Once a ticket is closed, a new ticket must be created for further queries

• 2–3 hours during working hours

• Up to 12 hours during non-working hours

Users are responsible for their own content and must follow ethical and legal guidelines.

Accounts may be suspended or terminated if:

• Malware is detected

• Spamming occurs

• Excessive server resources are used

• Hosting integrity is compromised

No. Users are fully responsible for the content they publish.

Yes. Our website may display:

• Third party advertisements

• Sponsored content

• Affiliate links

Yes. By using our website, you agree to the use of cookies for analytics, advertising, and functionality purposes.

No. Online payments are processed via 2Checkout. We do not store card details.

We collect information necessary for:

• Account creation

• Domain registration

• Transaction records

• Customer support

This may include name, email, phone number, and billing address.

Yes. Preneurs serves customers worldwide.